Your life is busy enough without any shopping hassles. We believe one of our most important jobs is making sure that doing business with us does not add any stress to your day.

No news should be good news. You should be able to confidently await receipt of the products you order from She Works. All of our products should be delivered in perfect condition and on time. If that is not going to happen, for any reason, then one of our associates will personally call you and let you know what is going on with your order. She'll tell you when you can expect delivery, and will make sure you want to go ahead with your order.

You should never be disappointed. We want you to feel good about your purchase from the moment our products arrive at your door. Your satisfaction should last the lifetime of the product. If you don't like something you ordered, or it is just not what you expected, then don't keep it.

If you are not happy, we are not happy. If you are not satisfied with your purchase, then return it within 60 days for an exchange or full refund of the purchase price, at your option. If you paid by credit card, your credit card account will be credited. If you paid by check or money order, we will issue a refund check. Simply follow the instructions included with the packing slip, and return unused items to:

She Works Corporation
Customer Returns Department
6855 W Clearwater, A101-255
Kennewick, WA 99336

If it breaks, we'll fix it. Our products are warranted to be free of manufacturer's defects and to work as intended for a minimum of one year from date of purchase. If you ever have a problem, just call our customer service department (1-877-917-8769 during 9-5 PST). We will gladly replace or exchange the defective product (excluding normal wear and tear, misuse of products, and deliberate damage.)

We can't stop time, but we can rush your order. In-stock orders are shipped within 2 business days of receipt and delivered within 3-7 business days using standard ground service (excluding weekends). If, for any reason, we are unable to ship your product within 3 days, we will notify you of any delay and confirm your intentions to proceed with the order. Oversize items have additional shipping charges, as indicated below the product description for oversize items. International orders call 1-800-201-6269 for additional shipping information.

Due to the large increases in the cost of expedited shipping, we’ll be pleased to ship your order any way you want (FedEx 2nd Day Air, 3-Day or Overnight, or USPS Express Mail), as long as you pay the direct cost of the expedited shipping for your order. If you select one of these expedited shipping options, we’ll add on a $5.00 handling charge when we process your order in our warehouse before shipping. After your order is shipped, we’ll come back and charge your credit card the actual cost we paid for the expedited service (and we will send you a copy of the receipt). If you select an expedited shipping option, you are approving up to $80 in actual shipping charges for the expedited shipment of your order. We will not exceed $80 without prior approval of the actual charges by you. We can also bill your FedEx shipper number, if the shipment is going to the same billing address registered for that shipper number. If you have any questions regarding expedited shipping, please call 877-917-8769, or 800-201-6269..

We won't sell you out. We will not sell your name or address to anyone. We may occasionally exchange your name with other quality catalog mailers. If you do not want your name exchanged, please call and and let us know when you place your order. If you ever wish to stop any She Works mailings to you, or are receiving duplicate mailings, simply write or fax us and include a copy of the mailing label you wish to discontinue.

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